Privacy Policy
Last revised: July 5, 2026
This Privacy Policy applies to Floodline Restoration Co. and the website located at waterdamagewestnewyorknj.com. By using this site or submitting a service request through it, you accept the practices described here. Floodline Restoration Co. is a marketing and referral company - we advertise home services, take requests from visitors, and pass those requests to independent businesses that perform the actual work. We do not send crews or technicians to any job site. This policy explains what information we collect, how we use and share it, and what rights you have over it. It was last updated on July 5, 2026.
What Privacy Rights Do Residents of Certain States Have?
Residents of California, Virginia, Colorado, Connecticut, and Utah - and residents of other states that have enacted comparable consumer privacy legislation - have the rights described in this section.
Your rights include:
- Know and access: You may ask us to confirm whether we collect personal information about you, what categories and specific pieces that includes, and to whom it has been disclosed.
- Correct: You may ask us to fix personal information that is inaccurate.
- Delete: You may ask us to delete personal information we hold about you, subject to certain legal exceptions.
- Portability: You may request a copy of your personal information in a portable, usable format.
- Opt out of sale or sharing and targeted advertising: You may direct us not to sell or share your personal information and not to use it for targeted advertising or profiling that produces legal or similarly significant effects.
How the referral process relates to your opt-out right: When you submit a service request through waterdamagewestnewyorknj.com, the contact details and project information you provide are forwarded to the independent businesses that are positioned to respond to that request. Under some state privacy laws, that transfer may qualify as a ‘sale’ or a ‘share’ of personal information. If you do not want your information passed on in that way, please do not submit a request. If you have already submitted one and wish to opt out or withdraw your information, contact us through our contact page - that is the opt-out mechanism we offer. There is no cookie banner or on-site toggle for this purpose.
How to exercise any of these rights: Submit your request at https://waterdamagewestnewyorknj.com/contact-us/. An authorized agent may submit a request on your behalf, but must provide written proof of authorization. We may need to verify your identity before we can act on a request, and we will respond within the timeframe the applicable state law requires.
Appeals: If we decline your request, in whole or in part, you may appeal by replying to our decision notice or by reaching out to us again through the contact page. We will inform you of the outcome of any appeal.
No discrimination: Exercising any of these rights will not affect your access to services, the price you are quoted, or the quality of any response you receive. We do not retaliate against anyone for asserting a privacy right.
What Should I Know About Text Messages and Calls?
When you submit a service request through waterdamagewestnewyorknj.com, both Floodline Restoration Co. and the independent business or professional that receives your request may contact you by phone or text message. That contact may be made using an automatic telephone dialing system, a prerecorded voice, or an artificial voice message.
Agreeing to receive calls or texts is not required to obtain any service. Your consent is entirely voluntary.
How often you hear from us or from the business handling your request will vary - it depends on the nature of your request and how the responding business follows up. Standard message and data rates from your mobile carrier may apply to any texts you receive or send.
To stop text messages at any time, reply STOP to any message you receive. Reply HELP for assistance. Please be aware that texting STOP ends text communications but does not automatically close an open service request or stop all other forms of contact related to it - if you want all contact to stop, let us know explicitly.
You may also direct questions or opt-out requests to us directly through our contact page.
Does This Policy Cover Outside Websites?
waterdamagewestnewyorknj.com may contain links to external websites - for example, sites operated by manufacturers, trade associations, or the independent businesses in our network. This Privacy Policy does not extend to those sites, and we are not responsible for their content or privacy practices. If you follow a link to another site, we encourage you to review that site’s own privacy policy before submitting any personal information.
How Will I Know If This Policy Changes?
We may update this Privacy Policy from time to time to reflect changes in law, our operations, or the way we handle data. When we do, the revised date shown at the top of this page will change. Your continued use of waterdamagewestnewyorknj.com after a revision is posted means you accept the updated terms. We encourage you to check this page periodically if you want to stay current.
What Am I Agreeing to When I Submit Information?
When you submit a form, initiate a chat, or otherwise send information through waterdamagewestnewyorknj.com, you are authorizing us to transfer that information to the businesses positioned to handle your request, as described in this policy. You are also authorizing Floodline Restoration Co. and the business that takes your request to contact you about it - by phone, including calls placed with an autodialer or using a prerecorded or artificial voice, by text message, or by email.
That authorization is not a condition of purchasing any service. You can request a service without being penalized for limiting how you are contacted - just reach out to us through the contact page to let us know your preference.
Who Actually Receives the Information I Submit?
The name, phone number, email address, service location, and project details you enter on waterdamagewestnewyorknj.com are sent directly to the licensed contractors and home-service firms in our referral network who are equipped to quote and complete the type of work you have described. Those businesses are not divisions or employees of Floodline Restoration Co. - they run their own operations, set their own prices, and will contact you on their own terms once your information reaches them.
We do not retain your project inquiry in order to perform work ourselves. Our role ends at the referral. How a receiving business handles your information from that point is governed by its own privacy practices, though we expect our partners to use submitted information only to respond to the relevant request.
Is Floodline Restoration Co. Part of a Larger Group of Brands?
Floodline Restoration Co. is one of several home-service marketing brands operating under common ownership or management. That group of affiliated brands draws on a shared infrastructure - including call-answering services, scheduling and CRM platforms, hosting providers, and marketing technology vendors - to operate efficiently across different trade categories and geographic markets.
Personal information collected through waterdamagewestnewyorknj.com may be passed among those affiliated brands and shared service providers when doing so helps route your request to the right trade or service area, or supports billing, fraud prevention, technical operations, or quality review. Any affiliated brand or vendor that receives your information is expected to handle it under this Privacy Policy or one that is materially equivalent in its protections.
What Information Do We Collect?
We collect two broad categories of information through waterdamagewestnewyorknj.com.
Information you give us directly: When you fill out a quote form, request a callback, use a chat feature, or call in, we collect whatever you provide - typically your name, a phone number where you can be reached, an email address, the address where service is needed, and a description of the work you are looking for. You control what you share; more detail helps the responding business give you a useful quote.
Technical data collected automatically: Like most websites, waterdamagewestnewyorknj.com collects basic information about how visitors use the site - which pages were viewed, the type of browser and device used, approximate location derived from IP address, and how a visitor arrived at the site. This data is used to keep the site functioning, measure the effectiveness of our advertising, and improve the user experience. It is not linked to your name or contact details unless you have also submitted a service request.
How Can I Reach Floodline Restoration Co. With Privacy Questions?
If you have questions about this Privacy Policy, want to understand how your information has been handled, or wish to submit a privacy rights request, please reach out through our contact page. We will do our best to respond promptly and to direct your inquiry to the right person if needed.